ShipOnlines User Guide

From registration to delivery, a complete guide to our freight platform.
从注册到签收,平台完整操作指南。

Create Account / 注册 Login / 登录

Table of Contents / 目录

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1. Registration / 注册与激活

1

Visit Registration Page

Go to shiponlines.comLoginCreate a new account.
访问官网,点击右上角登录 → 创建新账号。

2

Fill in Details

Company name, contact, email, phone, address. Password at least 8 characters.
填写公司名、联系人、邮箱、电话、地址,密码至少8位。

3

Submit & Wait for Activation

Agree to Terms, click Submit Request. Activation within 1 business day.
同意条款后提交,1个工作日内激活并邮件通知。

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2. Wallet Top-Up / 钱包充值

Prepaid wallet model — ensure sufficient balance before placing orders.
预付款模式,下单前需确保余额充足。

1

Submit Top-Up Request

Account SettingsWallet, enter amount and submit.
账户设置 → 钱包,填写金额提交。

2

Complete Payment

Wire transfer / Zelle / Check, upload receipt.
完成转账并上传凭证。

3

Balance Updated

Within 1 business day after confirmation.
确认后1个工作日内到账。

Recommended initial deposit: $500–$1,000.
建议首次充值 $500–$1,000。
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3. LTL Quoting & Booking / LTL零担

For shipments that don't fill an entire truck.
不足整车的货物,拼车运输节省运费。

1

Enter Route / 填写路线

Click New LTL Quote. Enter pickup date, origin ZIP, destination ZIP, location types (Business / Residential).
填写提货日期、起运/目的地邮编、地点类型(商业/住宅)。

2

Freight Details / 货物信息

Add items: pallet count, weight per unit (lbs), dimensions L×W×H (inches), commodity description.
填写托盘数、单件重量、尺寸(英寸)、货物描述。

3

Freight Class / 货物等级

Auto-calculated by density. Override if you know the correct class. Enter NMFC code (optional) to prevent reclassification rebills.
系统按密度自动算Class,已知正确Class可手动改。填NMFC代码可避免重分级差价。

4

Accessorials / 附加服务

Select as needed: Liftgate, Appointment, Residential, Inside Delivery.
按需勾选:尾板、预约、住宅配送、室内配送。

5

Get Quotes / 获取报价

Click Get Quotes — results from multiple carriers in ~30 seconds. Sort by Recommended / Price / Transit.
点击获取报价,约30秒返回多家承运商报价。

6

Confirm Order / 确认下单

Click Book. Fill in shipper/consignee info, Customer Ref or PO# (required), pickup time window. Optionally enter Declared Value for claim limits.
填写收发货人信息、客户参考号(必填)、提货时间窗。可填货值用于理赔限额。

7

Place Order / 提交

Click Place Order. Wallet amount frozen, confirmation email sent.
提交后冻结钱包金额,发送确认邮件。

⚠️Quotes expire in 4 hours. If expired, the system prompts you to refresh quotes on the confirm page — your filled data is preserved.
报价4小时有效。过期后可在确认页弹窗刷新,已填数据保留。
⚠️Size alerts: Length > 96" or Height > 84" triggers a warning. Length > 120" or Weight > 5,000 lbs/unit requires contacting support.
长>96"或高>84"显示警告。长>120"或重>5,000lbs需联系客服。
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4. TL (Truckload) / 整车运输

1

Enter Route & Freight

New TL Quote → origin/destination ZIP, pickup date, total weight, equipment (53' Van/Reefer/Flatbed).
填写路线、提货日、总重量、车型。

2

Choose Service

Solo Driver (standard) or Team/Expedited (faster, +$500).
Solo标准时效,或Team加急(+$500附加费)。

3

Confirm & Submit

Fill shipper/consignee on confirm page. Edit commodity/weight/pallets if needed. Click Place Order.
确认页填写信息,可编辑货物详情,提交订单。

4

Operations Review

Our team confirms the carrier and sends email notification.
运营团队确认承运商后邮件通知。

💡TL orders display "Assigned Carrier" — actual carrier name is not shown to customers.
TL订单显示"Assigned Carrier",不向客户显示实际承运商。
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5. Drayage / 港口拖车

1

Quick Quote

Select port, destination ZIP, container size (20'/40'/40'HC/45'), Live or Drop delivery.
选择港口、邮编、柜型、Live/Drop。

2

Fill Details

MBL number, container number, LFD, consignee address.
填写提单号、柜号、最后免费日、收货地址。

3

Confirm & Book

Review pricing and submit.
确认报价后下单。

⚠️Order at least 2 business days before LFD to avoid Demurrage/Detention.
请提前至少2个工作日下单。
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6. Drafts / 草稿管理

Save orders as drafts and finish later.
保存为草稿,稍后继续完成。

1

Save Draft / 保存草稿

On confirm page, click Save Draft instead of Place Order. All data (addresses, contacts, instructions, declared value) is saved.
在确认页点Save Draft,所有已填信息都会保存。

2

Continue Editing / 继续编辑

Find your draft in My Orders → click into it → Continue Editing. All data is pre-filled on the confirm page.
在我的订单找到草稿,点"继续编辑",所有数据自动回填。

3

Submit or Delete / 提交或删除

Submit Order sends it for review. Delete Draft removes it permanently.
提交进入审核,或删除永久移除。

⚠️Quote expired? Submit button is disabled. Click Continue Editing — the system auto-assigns a fresh quote.
报价过期时提交按钮置灰,点"继续编辑"系统自动分配最新报价。
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7. Tracking / 订单追踪

1

Order List

My Orders — view all orders, filter by status, search by order# or PRO#.
我的订单列表,可筛选、搜索。

2

Tracking Timeline

Click an order: ETA banner, route map, timeline (Booked → Dispatched → Picked Up → In Transit → Delivered), real-time location.
点击订单查看:ETA、路线图、时间轴、实时位置。

3

PRO Number Tracking

Click Track next to PRO# to check on the carrier's website directly.
点击PRO号旁的追踪链接直接跳转承运商官网。

4

Download Documents

After dispatch: BOL PDF, Label 4×6, Label 8.5×11.
派车后可下载BOL和标签。

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Status Flow

Submitted → Approved → Tendered → In Transit → Delivered

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Sync Frequency

Every 30 minutes auto-sync. LTL based on terminal scans.
每30分钟同步,LTL以中转站扫描为准。

⚠️Inspect on delivery. Note damage on POD and take photos — critical for claims.
收货时当场检查,异常在POD上注明并拍照。
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8. Project Logistics / 项目物流

For import shipments that involve multiple stages — customs clearance, container pickup, warehouse transloading, and last-mile delivery — Project Logistics ties everything together in one view.
针对涉及多环节的进口货运(清关→提柜→仓储→派送),项目物流将所有环节串联在一个页面统一管理。

1

View Your Projects / 查看项目

Go to Project Logistics / 项目物流 in the left menu. You'll see all your projects with status, container info, and total amount.
左侧菜单点击"项目物流",查看所有项目及状态、柜型、总金额。

2

Timeline Tracking / 时间轴追踪

Click a project to see the visual timeline: Customs → Pickup → Warehouse → Dispatch. Each step shows its current status.
点击项目查看可视化时间轴:清关→提柜→仓储→派送,每个环节显示当前状态。

3

Linked Orders / 关联订单

Your project links to all related orders (Drayage, LTL, TL, Package). Click any order number to view its detail and tracking.
项目关联所有相关订单(拖车、零担、整车、小包裹),点击订单号查看详情和追踪。

4

Dispatch Plan / 分拨计划

See how your cargo is split and routed: destination, pallet count, weight, and delivery mode for each shipment.
查看货物分拨方案:每票的目的地、板数、重量和运输方式。

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Project Flow

Draft → Customs → Drayage → Warehouse → Dispatching → Completed
草稿→清关→提柜→仓储→分拨派送→完成

💡

One-Stop Service

Customs, pickup, transload, and delivery — all managed under one project. No more juggling separate orders.
清关、提柜、拆柜、派送全部归入一个项目管理,不再分散跟踪。

ℹ️Projects are created by our operations team. Contact us to set up a project for your import shipment. You can then track everything in real-time.
项目由运营团队创建,联系我们为您的进口货建立项目后即可实时追踪全程。

9. FAQ / 常见问题

4 hours. If expired on confirm page, click Refresh Quotes — a popup fetches fresh rates without losing your data. 报价4小时有效,过期可弹窗刷新,数据不丢失。
Carrier may reclassify and rebill the difference. Enter NMFC code to prevent this. 承运商可能重分级并追差价,填NMFC代码可避免。
Before pickup: contact us (fees may apply). After pickup: non-refundable. Refund to wallet in 5-10 business days. 提货前联系客服取消,提货后不退。
On confirm page click Refresh Quotes button. Or from draft detail, click Continue Editing — system auto-assigns fresh quote. 确认页点刷新,或从草稿点继续编辑自动获取新报价。
Note on POD at delivery + take photos. Contact us within 5 business days. 签收时POD注明+拍照,5个工作日内联系我们。
Not currently. Carrier liability ~$0.50/lb for LTL. Recommend third-party cargo insurance for high-value freight. 暂无,建议高货值购买第三方货运险。
WeChat: green icon at bottom-right. Email: info@bigbearus.com. Hours: Mon-Fri 9AM-6PM PT. 右下角微信图标,或邮件 info@bigbearus.com。
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10. Important Notes / 注意事项

⚖️

Accurate Declaration

Declare weight, dimensions, class accurately. Rebills from inaccurate info charged to shipper.
如实申报,差价由货主承担。

📅

LFD Management

Pick up containers before LFD. Demurrage/Detention is shipper's responsibility.
LFD前完成提柜,超期费用货主承担。

🛡️

Cargo Insurance

No platform insurance. Recommend third-party for high-value freight.
平台不提供保险,建议自行购买。

📞

Appointment

Select Appointment during quoting if consignee requires it.
收货方需预约请在询价时勾选。

💳

Wallet Balance

Keep sufficient balance. Orders blocked when insufficient.
保持余额充足,不足无法下单。

📷

Inspect on Delivery

Check freight, note exceptions on POD with photos.
收货验货,异常在POD注明并拍照。

Need Help? / 需要帮助?

Our team is ready to assist / 随时为您服务

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WeChat
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Email
info@bigbearus.com
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Hours
Mon-Fri 9AM-6PM PT
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